Bentley Pines welcomes the information and feedback from customers, which will enable us to improve the quality of service provided. Bentley Pines recognises the value in complaints and will accept the complaint openly. The complaint is seen as an opportunity to review and evaluate the service we deliver. The complaints procedure will be clear for everyone to understand and will give Bentley Pines customers the confidence that the complaint will be taken seriously and treated confidentially.
Customer complaint procedures as follows:
Please inform the manager or assistant manager on duty if something does not meet your satisfaction.